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POWER
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    • Home
    • Shop
    • GET A TOTAL LIFE CHANGE
    • About Us
    • Hair Care Facts
    • Shipping & Return Policy
    • Privacy Policy
    • What we represent
    • Contact Us
POWER
  • Home
  • Shop
  • GET A TOTAL LIFE CHANGE
  • About Us
  • Hair Care Facts
  • Shipping & Return Policy
  • Privacy Policy
  • What we represent
  • Contact Us

"Shipping & Return Policy"

"United States Shipping"


  • Orders are processed and shipped on business days (Mon - Fri).
  • Orders are typically shipped within 48 hours of receipt.
  • Due to accurate processing / shipping please allow up to 5 - 10 business days turnaround. (Usually near 4 - 5 business days.) 
  • All goods ship via United States Postal Service Only. (USPS)
  • POWER is NOT RESPONSIBLE FOR DAMAGED, LOST OR STOLEN GOODS.
  • All shipped orders will be accompanied with a tracking number, which will enable you to know exactly where your package is.
  • Packages do not require signatures.
  • Due to severe weather, holidays or sales events shipping could take a little longer. All customers will be notified of any delays. Thanks for an open minded.


"International Shipping"


  • There is a flat rate fee for International Shipping.
  • Please allow up to 3 weeks for International shipping.
  • Once your order has shipped POWER is NOT responsible for custom fees & other charges associated with International orders.


"Hair Extensions Return Policy"


  • Due to the nature of our business and health reasons POWER CANNOT issue exchanges or refunds on our products.
  •  Once the package has been retrieved by the customer POWER CANNOT fully determine if the Hair Extensions or any of our products have been worn or tampered with.
  • Opened products will NOT be exchanged or refunded due to hygienic concerns.
  • If POWER accepts products from a customer with an unsanitary environment it can cause health issues.
  • Due to these reason exchanges / refunds will NOT be granted under any circumstances.
  • If the decision is made that POWER is at fault we will exchange products at no cost to the customer.
  • The exchange will only be issued once the product (s) in questioned are safely returned and inspected by POWER.
  • Please keep these policies in mind at your time of purchase. Apologies for any inconvenience. We are protecting everyone's health and both ends of the transaction.



"Cosmetics Return Policy"


  • POWER accepts exchanges only and no refunds will be given.
  • Exchanges are only approved if the seal is intact and looks flawless.
  • Products must be unused and unopened.
  • If a box was with the order it must be returned and in saleable condition.
  • You must email contact@thepowerllc.com within 2 days of receiving the product to be considered for a possible exchange.
  • If you are approved for an exchange we must receive the product (s) with seals intact and no damage to the component (s) within 7 days after the approval. 
  • If POWER is at fault we will exchange products at no cost to the customer.
  • The exchange will only be issued once the product (s) in questioned are safely returned and inspected by POWER.








Feel free to Email:  contact@thepowerllc.com with any inquiries or concerns.


FYI:  YOU DON'T NEED A PAYPAL ACCOUNT TO MAKE A PURCHASE.  MOST MAJOR CREDIT CARDS ARE ACCEPTED THROUGH PAYPAL'S TRUSTED SITE.













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